Shipping policy

Shipping Policy for Bourbon Mountain Productions LLC

At Bourbon Mountain Productions LLC, we take pride in crafting and shipping quality products from Northern Michigan, USA. Please review our shipping policy below for details on processing times, shipping options, and important delivery information.

1. Order Processing Time

Standard Processing Time:

  • Most orders are processed within 3-5 business days.

Custom / Personalized Orders:

  • As the majority of our products are custom or personalized, please allow additional processing time depending on the complexity of the order.

  • Custom orders may take longer during peak seasons or promotional events.

Additional Notes:

  • Orders are not processed or shipped on weekends or holidays.

  • If there is a delay in fulfilling your order, you will be notified via email.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your order total, selected shipping method, and destination.

United States Shipping Options:

  • Economy Shipping: Estimated delivery 5–8 business days after processing

  • Standard Shipping: Estimated delivery 3–4 business days after processing

  • Expedited Shipping: Estimated delivery 1–2 business days after processing

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

3. Domestic & International Shipping

Domestic Shipping:

  • We ship to addresses within the United States.

International Shipping:

  • We currently ship internationally to Canada only.

Canada Shipping Options:

  • Economy International: Estimated delivery 6–10 business days after processing

  • Standard International: Estimated delivery 2–3 business days after processing

  • Express International: Estimated delivery 1–2 business days after processing

International delivery times do not include customs processing delays.

Customs, Duties & Taxes (Canada):

  • Customers are responsible for any customs duties, import taxes, or brokerage fees charged at delivery.

  • These fees are not included in product prices or shipping costs.

  • Orders refused due to unpaid customs fees are not eligible for refunds.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.
You may use this tracking number to monitor your shipment directly on the carrier’s website.

5. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

  • Certain products may have shipping restrictions based on size, weight, or material.

  • Some items may be restricted from international shipping.

  • Any applicable restrictions will be noted on the product page or enforced automatically at checkout.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

Damaged Packages:

  • Please contact us within 48 hours of delivery with photos of the damage.

  • We will work with the carrier to resolve the issue and determine a replacement or refund when appropriate.

Lost Packages:

  • If a package is marked as delivered but not received, please contact the shipping carrier first.

  • If the issue cannot be resolved, contact us and we will assist with tracking or filing a claim.

7. Shipping Changes

  • If you need to update your shipping address or modify your order, please contact us within 24 hours of placing your order.

  • Once an order has shipped, changes cannot be made.

8. Questions

If you have any questions regarding shipping, bulk orders, or delivery options, please contact us at:

📧 mrohde@bourbonmountain.com